Vivint.Security

CUSTOMER SERVICE IS OUR DNA Over 2,000 professionals encompass our customer service, support, and monitoring team, answering over 90 percent of the calls in 60 seconds or less. As far as the Monitoring team that responds to fire, medical and burglary alerts, the response time is within 12 seconds. No long waits, unanswered calls, or voice mail asking you to wait on the line for 10 or 15 minutes. When the customer calls, we answer right away. As we keep growing (over 1.5 million satisfied customers in the United States), our main focus remains to keep the level of customer service at the highest level. At Vivint, we have also received the Confirmit ACE (Achievement in Customer Excellence) Award for our world-class customer service. Not only do our customers brag about our level of service, but also national publications recognize Vivint’s commitment to delivering excellent service to every home. Also, in 2017, Vivint won multiple awards at the Stevie® Awards for Sales & Customer Service, recognized as the top honors for organizations in the contact center, business development, and sales. That includes companies from every size, every industry, and every corner in the United States. However, receiving awards is not what we are all about. Our core is serving the customer